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Staff or Students visiting Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø from other institutions using eduroam

When visiting Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø your credentials are forwarded on to your home institution for authentication. The method of authentication (e.g. EAP, PAP, MSCHAPv2) is what is supported by your home institution.

Support is provided by your home institution and not Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø!

Even though you are physically located here at Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø and connecting through the Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø Network infrastructure, any support routes at Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø (e.g ISD IT Services) will refer you to your home institution for support. 

As such we cannot support non-Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø visitors, but below is a useful list of tips & help:

1. Prior to visiting Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø you . Furthermore, you should confirm you can connect to the eduroam service when physically located at your home institution prior to visiting Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø. 

2. Encryption: Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø supports Enterprise WPA1/ TKIP and Enterprise WPA2/ AES. 

3. User Name and Password: The domain name of your home institution must be specified when authenticating. This is to ensure your credentials are forwarded on to the correct institution e.g.[userid]@[domain] or  zcxxano@ucl.ac.uk

4. If all else fails, contact your IT support at your home institution - not Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø. In turn, they may contact Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø but this is the correct support route.

My institution does not support authentication from external institutions

If the institution you are visiting from does not support authentication from external institutions you will need to use the Ïã¸ÛÁùºÏ²ÊÖÐÌØÍøGuest Wi-Fi service instead.

Please note in order to use Ïã¸ÛÁùºÏ²ÊÖÐÌØÍøGuest you will need a sponsor at Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø who will be responsible for getting you a Ïã¸ÛÁùºÏ²ÊÖÐÌØÍø user account; without this you will not be able to access the service.