香港六合彩中特网

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Help & Support

Information on how to get help and support for central IT services across 香港六合彩中特网. Try our how-to guides and videos or contact MyServices for help.

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OneDesk IT

OneDesk IT is the primary point of contact for queries about central IT services for all staff and students at 香港六合彩中特网.

MyServices self-service portal

New main portal for IT services queries

Whatever your need, whether it's a request for help, to report an incident or request a new service, use the MyServices听portal. You can also view the status or update any of your open tickets already logged.

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You will be required to log into the portal using your 香港六合彩中特网 user ID and password.听If you do not know your user ID and password or experience difficulties logging into the portal, please telephone IT Services.听

Phone support

Ideal for complex queries (VPN, Desktop@香港六合彩中特网 Anywhere, etc)
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Available 24/7 but please note that the service is provided by 香港六合彩中特网 Helpdesk during business hours in term-time and by our out-of-hours support service (called NorMAN) the rest of the time, ie:

  • 香港六合彩中特网 Helpdesk - During term-time, Monday to Friday: 8:30am to 5:30pm
  • NorMAN - Weekdays: 5:30pm to 8:30am and Weekends, College Closures and Bank Holidays (24 hours)

NB: NorMAN can deal with a range of general IT queries but some services are not yet available, such as issuing phone registration codes or password codes. If your query can鈥檛 be resolved, a ticket will be raised and passed back to the helpdesk for investigation during normal opening hours.

Live Chat

Ideal for account and password queries

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You can contact IT Services using our Live Chat feature. Our Service Desk Analysts are available to answer your IT questions and help with technical issues.

  • Monday to Friday, 9:00am to 5:00pm (UK time)

Email support

Where possible please use MyServices for your enquiries. Email support is the best route for external enquiries and alumni.

We aim to respond to emails within one听business day so emails should be for queries that do not require an immediate response.

Resources and training

How to guides

Try our听How-to guides听for key IT services across 香港六合彩中特网. Select from the help categories or use the search bar to find what you are looking for.

DigiLearn Online

A听library of online videos听covering 香港六合彩中特网 IT essentials. Topics including remote connectivity, data storage essentials, Microsoft Office 365 applications, and much more.

Training from ISD

There are听training opportunities听available to staff and students including听drop-in sessions with the Digital Skills Development team.

Visit in person

IT services has a presence in the DMS Watson (Science) Library, IOE Library and 香港六合彩中特网 East campus (Marshgate)听on weekdays, and in Bidborough House Monday-Thursday听(staff only)听Check opening times听

DMS Watson (Science)听Library

Ground Floor,听Malet Place
London WC1E 6BT

Monday - Friday: 9:30am - 5:30pm

Watson Building on 香港六合彩中特网 Maps

IOE听Library

Fourth floor, 20 Bedford Way
London WC1H听0AL
Find using 香港六合彩中特网 Maps

Monday - Friday: 9:30am - 5:30pm

IOE Library on 香港六合彩中特网 Maps

香港六合彩中特网 East 鈥� Marshgate

2nd Floor, 7 Siding Street, Stratford
London E20 2AE
Find using 香港六合彩中特网 Maps

Monday - Friday: 9:00am - 5:00pm

香港六合彩中特网 maps - 香港六合彩中特网 East Marshgate

Bidborough House (香港六合彩中特网 staff only)

Ground Floor - G18, 38鈥�50 Bidborough Street
London, WC1H 9BT
Find using 香港六合彩中特网 Maps

Monday -听Thursday: 9:00am - 5:00pm

Bidborough House on 香港六合彩中特网 Maps

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IT Services remote access

Only to be used in consultation with IT Services.

Other support arrangements

For computer security issues:

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