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We're committed to providing high-quality customer service delivered in partnership with you.
Service Standards
We are committed to providing high-quality customer service to our customers and we regularly measure our service standards to ensure that this is maintained.
Service Charter
We value and respect our diverse range of customers听and our service charter represents our agreement with you, outlining our commitment to our customers.
Customer Service Excellence
香港六合彩中特网 LCCOS听has听achieved Customer Service Excellence Accreditation, a government standard awarded by the Cabinet Office.
To achieve Customer Service Excellence Accreditation (CSE), organisations are听assessed against 57 criteria in the areas of听Customer Insight, the Culture of the Organisation, Information and Access, Delivery and Timeliness, and Quality of Service. We first achieved CSE Accreditation in 2019, and were听re-accredited for another three years in 2022. In June 2024 following a Surveillance Visit we were delighted to have听been awarded 25听'Compliance Pluses' which are awarded when an organisation has exceeded the requirements of the Standard for an element.
The full assessment in 2022 consisted of a desktop exercise where 240 pieces of documentary evidence were submitted to the CSE Assessor as well as a two-day on-site Assessment. The Assessment involved visits to libraries, observation, presentations by LCCOS听colleagues and meetings with academic staff, students and partners in ISD and Student and Registry Services.
The Accreditation process runs in a three-year cycle and there are two annual Surveillance听Visits to ensure that CSE is used effectively as a tool for continuous improvement.
鈥�鈥淲e have been informed that we have achieved CSE Accreditation with full compliance in all 57 criteria for another three years听which is a significant achievement for a Division of our size 鈥� the first, we believe, in 香港六合彩中特网 to obtain such Accreditation. We would like to thank everyone who contributed to such a successful outcome.鈥�
Peter Dennison (Director听of Customer Service, 香港六合彩中特网 LCCOS)